Case Management

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JMI provides systemic training and analysis of case management across all justice system stakeholders; often with key goals and objectives, such as evidence-based decision-making and jail population reduction. The discipline of case management is at the heart of the judiciary. It encompasses leadership, assignment and calendaring, differentiated case management, discovery and trial management, performance standards, and information diagnosis and analysis.

Emerging Topics and Trends

Case Management Focus. A new generation of leadership in the justice system is renewing their commitment to case management. Historically, case management focused on court-driven cases; but attorneys, prosecutors, public defenders, pretrial, and probation also uniquely manage cases. The views and practice of case management are expanding to look at system-wide effects and outcomes

Performance Measurement and Data. The use and public dissemination of case management performance measures is rapidly expanding in the United States and around the world. Core standards for case management are well established, but broad analysis of decision-making outcomes is yielding massive amounts of new data. JMI staff excel at collaboration with justice stakeholders to craft new, simple, and accessible performance measures.

Project Highlights

Case Management Training

JMI offers education on case management in civil, criminal, juvenile dependency case processing for judges, court staff, and other practitioners in a format that suits the training needs of the jurisdiction. JMI staff have previously delivered training programs in the range of sixty minutes to as much as two-day workshops. For more information, please click here.

Abu Dhabi Judiciary Department (ADJD) Case Management Phase IV, United Arab Emirates 

In Phase IV of this project, JMI Vice President Tim Dibble analyzed and developed an automated case management system for alternative dispute resolution, first instance, appellate, and cassation courts and enforcement tribunal (civil enforcement functions) dispatch and service of process (noticing); and integration with the Public Prosecutor and AMANAT deposit accounting system. Scope of analysis included core case and trial processes, management information, electronic filing, and document management. Development of automation is built on analysis of judge and clerical staff needs for processing cases and reaching fair and timely decisions on civil, commercial, labor, administrative, family, inheritance, and criminal cases.

Harris County, TX Criminal Justice System Improvement Project: Phase 1 Report

This 2009 report presents preliminary findings and recommendations from a study of the criminal justice system in Harris County conducted by JMI. The first phase of the study had three main objectives: (1) Develop baseline information about the current situation and recent trends with respect to criminal justice system operations; (2) Identify system strengths and key issues that warrant further investigation and possible development of alternative processes; and (3) Formulate plans for further research and consideration of alternative processes that can both improve justice system operations and reduce or contain the costs of system operation. The report reviews the structure and processes for handling felony and misdemeanor cases in Harris County from the time of initial arrest through to resolution of the cases that are filed and, in some instances, through post-conviction proceedings involving motions to revokes probation. From the outset, a primary focus of the project has been on the population of the Harris County Jail. Read more

Fulton County, GA Case Management and Backlog Reduction Project: Final Report

This 2008 report was the result of JMI’s work with Fulton County. Initially, the project had two main goals: (1) formulate a detailed plan for reducing the backlog of old pending felony charge cases, with particular emphasis on cases involving defendants in jail; and (2) develop a new case management system for civil and criminal cases in the superior court, in order to enable fair and timely case resolution. As the project progressed, a third goal was added: to develop a package of recommendations for changes in system operation that assisted in reducing the total jail population to eliminate outsourcing of jail inmates to other counties. Read more . . .

Cuyahoga, OH Felony Case Processing Study Final Report

In 2005, JMI provided a report and recommendations of its study of the felony case processing in Cuyahoga County, Ohio. The study examines processes, business practices, and governance issues for the entire felony criminal justice system in the county from arrest to sentencing. Read more . . .


Dibble, T., Gallas, G. (2004). Best Practices in U.S. Business Courts. The Court Manager, 19(2), 25.



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