The Justice Management Institute (JMI) collaborates with justice leaders to build effective IT strategic plans and to craft IT policies and standards. Justice system leaders are encouraged to understand the long term implications of IT decisions and to work closely with IT professionals to address performance challenges. JMI provides technical assistance in the following areas:
- IT operational policies are typically focused on attorney and public use of and access to technologies in facilities and online.
- IT operational standards refer to standards for operating systems, software, and hardware for system users.
- IT performance standards identify parameters for network, application, and database responsivity. Performance standards are best applied to transactional complexity in development contracts, but are also useful as measures of system performance.
- System architectures are long term decisions that will impact justice systems and communities for ten and twenty-year windows of time.
- Application alternatives are typically addressed during procurement processes and define the latitude of application types that are able to bid on an RFP. They include thin client, fully-hosted, custom, custom off the shelf (COTS), and shrink-wrap solutions.
IT Strategic Planning. JMI provides assistance with long term IT strategic planning to justice systems, states, counties, and courts, including the following:
- Evaluate existing IT architectures, hardware, and software
- Execute a visioning process to project five and ten-year futures
- Develop broad goals and detailed objectives
- Map of three-year cycles of development and change
- Build implementation plans
- Identify milestones, costs, resources, and deliverables
System Evaluations. A typical engagement to provide system evaluations are similar to a systems audit and include the following:
- Document existing IT network and user hardware and software
- Establish clear requirements traceability matrix
- Implement performance testing of existing network bandwidth and application and database responsiveness
- Analyze the business process bottlenecks
- Document needed improvements
- Provide a cost benefit analysis
Procurement Support. As a component of procurement assistance, JMI includes an analysis of available applications in the market, their capabilities, costs, and utility to the owner. An RFP or procurement document is tailored to meet the specific needs and requirements of the justice system.
Abu Dhabi Judiciary Department (ADJD) Case Management Phase IV, United Arab Emirates
Tim Dibble, JMI Vice President, provided analysis and development of automated case management for alternative dispute resolution, first instance, appellate, and cassation courts and enforcement tribunal (civil enforcement functions) dispatch and service of process (noticing); and integration with the Public Prosecutor and AMANAT deposit accounting system. Scope of analysis includes core case and trial processes, management information, electronic filing, and document management. Development of automation is built on analysis of judge and clerical staff needs for processing cases and reaching fair and timely decisions on civil, commercial, labor, administrative, family, inheritance, and criminal cases.
Maryland Judiciary Caseflow Assessment Application
Tim Dibble, JMI Vice President, provided design, development, rollout, and hosting of browser-based statewide assessment (business intelligence) application for all Maryland trial courts and case types. The application extracts data from 17 different case management systems in order to measure performance against Maryland caseflow time standards. Functionality includes quality control forms to match and correct data with hardcopy case files for 11 case types. The application has been in continuous use since 2002. Version 3.0 was turned over to the Maryland Judiciary for hosting in 2005.
Hawaii Judiciary Integrated Case Management Requirements Definition
Tim Dibble, JMI Vice President, led a ten person team, developed operational, functional, and technical requirements for traffic, district and circuit courts, and courts of appeal in four circuits for the entire judiciary statewide. The study included workflow analysis, process reengineering, phasing, funding, existing and proposed network architectures, hardware and software requirements, and database sizing. Case types included appellate, civil, criminal, family (juvenile), and traffic courts. Family Court is moving toward a one family – one judge assignment approach. Report CD available upon request.