Justice System Assessment


The Justice Management Institute (JMI) collaborates with justice professionals to assess broad and targeted systemic needs, which include the following diverse organizational and technological processes and mechanisms:

  • Caseflow management
  • Workflow and business processes improvement
  • Alternative dispute resolution (ADR)
  • Evidence-based decisions
  • Access to self-represented litigants
  • Civil enforcement of judgments
  • Integrated justice
  • Data standardization
  • Data integration
  • Document management

Business Process Analysis. JMI utilizes a methodology that is diagrammatic and graphic and that fosters ownership of the process by the participants.  We strongly encourage the use of surveys and feedback tools and the prioritization of processes and change by benefit and feasibility.

  • Reports and documentation gathering
  • Rules-based procedural analysis
  • Site visits and interviews
  • Business process mapping
  • Business process workflow diagrams
  • Stakeholder surveys and feedback
  • Gap analysis
  • Recommendations for business process improvements
  • Cost benefit analysis
  • Implementation planning

Targeted System Analysis. JMI provides analyses of key processes that arch across the justice system. We work with the professionals and users of the systems and seek to build on good practices that are already in place; learn from surrounding communities and justice systems; understand and foster processes that have proven successful; and help manage change. Examples of targeted analyses include ADR, access to self-represented litigants, and civil enforcement of judgments.

Data Standardization and Integration. Technology is key to driving system efficiencies and connecting the justice system to the community. JMI works with communities and justice systems to help integrate data systems, to simplify terminology and access to data, and to provide performance measurement and other tools to enable the public to sift through esoteric and dense data.

Project Highlights

Franklin County, PA Business Process Analysis

JMI conducted an assessment of county-wide justice system business processes to improve outcomes, timeliness, and efficiency to reduce jail populations through systemic change and by leveraging technology. The study incorporated detailed workflow mapping of the entire justice system, including county administration, prosecutor, jail, courts, public defender, adult and juvenile probation, clerk’s offices, and information technology. Methodology included intensive facilitation of government-wide collaboration, and development of detailed implementation plans for the top five initiatives, chosen from stakeholder feedback and the project team’s recommendations.

Clayton County, GA Enterprise Assessment and e-Filing

JMI was the project lead for an assessment of county-wide case management to leverage a legacy enterprise system to provide web-based channels and services to the public, companies, and attorneys; and to expand judiciary, prosecutor, defense, law enforcement, and booking integration. A key centerpiece of the project was eFiling for all civil and family casetypes and private criminal complaints (pre-issuance casetypes).

Sacramento, CA Sheriff’s Civil Bureau Enterprise Assessment and RFP Requirements

Project lead for an assessment of civil bureau enforcement case management to build requirements for a new enterprise system with web-based channels and services to the public, companies, and attorneys.  A key centerpiece of the project is online registration of creditors and debtors for eFiling, ePayments, case management, and electronic disbursements.

Abu Dhabi Judiciary Department (ADJD) Case Management Phase IV, United Arab Emirates

Tim Dibble, JMI Vice President, provided analysis and development of automated case management for alternative dispute resolution, first instance, appellate, and cassation courts and enforcement tribunal (civil enforcement functions) dispatch and service of process (noticing); and integration with the Public Prosecutor and AMANAT deposit accounting system. Scope of analysis includes core case and trial processes, management information, electronic filing, and document management. Development of automation is built on analysis of judge and clerical staff needs for processing cases and reaching fair and timely decisions on civil, commercial, labor, administrative, family, inheritance, and criminal cases.


Aimee WickmanJustice System Assessment