Case Management Technical Assistance

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The discipline of case management encompasses leadership, assignment and calendaring, differentiated case management, discovery and trial management, performance standards, and information diagnosis and analysis. Case management historically focuses on court-driven cases; but attorneys, prosecutors, public defenders, pretrial and probation also uniquely manage cases. Many JMI clients seek systemic training and analysis of case management across all justice system stakeholders; often with key goals and objectives, such as evidence-based decision-making and jail population reduction.

JMI offers technical assistance in case management for justice system stakeholders. JMI staff are experts at analysis of integrated business flows and data, often tapping into in-house research and technology capacity and expertise. Through its technical assistance, JMI is able to evaluate case management and business processes, in order to recommend systemic changes to improve outcomes, reduce delay, increase efficiency and manage costs.

Court case management analysis and training. JMI staff provide targeted case management analysis and training for court divisions and casetypes. A typical engagement will include a four to six week analysis of caseflow processes, data and management culture, followed by a one or two-day workshop, including training and analysis. Casetypes include civil, criminal, family, juvenile, abuse and neglect, and probate. Courts include limited and general jurisdiction and appellate.

System-wide case management analysis. JMI’s team is multi-disciplinary across all justice system disciplines, include adjudication, prosecution, defense, corrections, and supervision. Case management is increasingly interdependent and integrated. JMI understands both the need for independence and the impact of decision-making on outcomes and processes across the justice system. In criminal casetypes, analysis is rooted in a foundation of joint policy-making and planning emerging from the growth of criminal justice coordinating councils. In civil casetypes, analyses address the role of alternative dispute resolution and, in family and juvenile casetypes, the importance of support and services.

Project Highlights

Abu Dhabi Judiciary Department (ADJD) Case Management Phase IV, United Arab Emirates 

In Phase IV of this project, JMI analyzed and developed an automated case management system for alternative dispute resolution, first instance, appellate, and cassation courts and enforcement tribunal (civil enforcement functions) dispatch and service of process (noticing); and integration with the Public Prosecutor and AMANAT deposit accounting system. Scope of analysis included core case and trial processes, management information, electronic filing, and document management. Development of automation is built on analysis of judge and clerical staff needs for processing cases and reaching fair and timely decisions on civil, commercial, labor, administrative, family, inheritance, and criminal cases.

Harris County, TX Criminal Justice System Improvement Project: Phase 1 Report

This 2009 report presents preliminary findings and recommendations from a study of the criminal justice system in Harris County conducted by JMI. The first phase of the study had three main objectives: (1) Develop baseline information about the current situation and recent trends with respect to criminal justice system operations; (2) Identify system strengths and key issues that warrant further investigation and possible development of alternative processes; and (3) Formulate plans for further research and consideration of alternative processes that can both improve justice system operations and reduce or contain the costs of system operation. The report reviews the structure and processes for handling felony and misdemeanor cases in Harris County from the time of initial arrest through to resolution of the cases that are filed and, in some instances, through post-conviction proceedings involving motions to revokes probation. From the outset, a primary focus of the project has been on the population of the Harris County Jail.

Fulton County, GA Case Management and Backlog Reduction Project: Final Report

This 2008 report was the result of JMI’s work with Fulton County. Initially, the project had two main goals: (1) formulate a detailed plan for reducing the backlog of old pending felony charge cases, with particular emphasis on cases involving defendants in jail; and (2) develop a new case management system for civil and criminal cases in the superior court, in order to enable fair and timely case resolution. As the project progressed, a third goal was added: to develop a package of recommendations for changes in system operation that assisted in reducing the total jail population to eliminate outsourcing of jail inmates to other counties.

Cuyahoga, OH Felony Case Processing Study Final Report

In 2005, JMI provided a report and recommendations of its study of the felony case processing in Cuyahoga County, Ohio. The study examines processes, business practices, and governance issues for the entire felony criminal justice system in the county from arrest to sentencing.

Education & Training

JMI experts also offer education and training in case management for justice system stakeholders. JMI staff are experts at analysis of integrated business flows and data, often tapping into in-house research and technology capacity and expertise. JMI uses a number of different approaches, techniques, and technologies to deliver the training. For more information about education for your jurisdiction, please click here.




Aimee WickmanCase Management Technical Assistance