Business Process Analysis and Mapping

Business Proc Analysis

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The Justice Management Institute (JMI) conducts business process analyses (BPA) for justice system stakeholders. Closely related to case management, business process analyses address the following system needs:

  • Evidence-based practices to reduce recidivism and increase public safety;
  • Discovery of bottlenecks and delay across justice systems;
  • Document and data integration;
  • Efficiency and cost savings by reducing redundancy and needless overlap;
  • Foundation for a requirements project for the development of case management, data integration, e-filing and other applications.

JMI utilizes a rigorous methodology for conducting business process analyses including the use of diagrammatic mapping tools, PERT charts, and cost-benefit studies.

JMI provides technical assistance to courts and other justice system stakeholders in order to recommend systemic improvements and changes to improve outcomes, reduce delay, increase efficiency, and manage costs. Engagements often focus on a division or casetypes such as criminal, civil, or family casetypes in order to recommend systemic improvements and changes to improve outcomes, reduce delay, increase efficiency, and manage costs. JMI provides a project library shared with the client to share all documentation, data, and work products. A typical business process analysis project will include the following steps:

  • Project goals and outcome
  • Document and data collection and project library
  • Rules-based procedural analysis
  • Site visits and interviews
  • Workflow mapping
  • Gap analysis
  • Process recommendations
  • Cost benefit analysis
  • Business process implementation plan

Project Highlights

Franklin County, PA Business Process Analysis

JMI conducted an assessment of county-wide justice system business processes to improve outcomes, timeliness, and efficiency to reduce jail populations through systemic change and by leveraging technology. The study incorporated detailed workflow mapping of the entire justice system, including county administration, prosecutor, jail, courts, public defender, adult and juvenile probation, clerk’s offices, and information technology. Methodology included intensive facilitation of government-wide collaboration, and development of detailed implementation plans for the top five initiatives, chosen from stakeholder feedback and the project team’s recommendations.

Franklin County, OH Domestic Relations and Juvenile Court Justice Information System Requirements

JMI developed juvenile justice system functional requirements for a new case management system that included juvenile court, juvenile detention center, juvenile probation, and electronic monitoring. The work included building workflows and requirements for each area. Functional areas included cross-agency systems integration including e-filing, unified juvenile record, core workflow requirements, document management, and structured business intelligence and management information tools.

Clayton County, GA Enterprise Assessment and eFiling

JMI was the project lead for an assessment of county-wide case management to leverage a legacy enterprise system to provide web-based channels and services to the public, companies, and attorneys; and to expand judiciary, prosecutor, defense, law enforcement, and booking integration. A key centerpiece of the project was eFiling for all civil and family casetypes and private criminal complaints (pre-issuance casetypes).

Abu Dhabi Judicial Department (ADJD) Performance Management Phases IV and V, United Arab Emirates

JMI’s Vice President Tim Dibble served as the senior court analyst for ADJD where he helped develop statistical measures, performance management tools, and standards for performance based in the ADJD strategic plan. The platform was Oracle Business Intelligence Enterprise (OBIEE) and Business Intelligence Publisher (BI-Publisher). Development included hierarchical dashboards designed for audiences from top leadership down through the organization, including case level tools for judges and clerks. Measures included the clearance rate, cost per case, time to disposition, time between events, ADR success rate, rate of remand on appeal, public and employee satisfaction, among many others.

Aimee WickmanBusiness Process Analysis and Mapping